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Shipping Policy

Nini Balance (Business Registration Number: 55.280.784/0001-40) is committed to ensuring that your orders arrive safely and in good condition. This Delivery Policy explains how delivery times, shipping methods, and responsibilities related to product delivery work.

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1. Delivery area

We deliver to regions available at the time of purchase, according to the options presented on the website or provided during service via WhatsApp or social media.

Availability and delivery times may vary depending on the location.

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2. Shipping and Delivery Time

The delivery time consists of:

  • order production and preparation time; and

  • transportation time to the provided address.

The estimated timeframe is informed at the time of purchase and begins after payment confirmation.

As our products are handcrafted, some orders may require additional preparation time, especially during periods of high demand.

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3. Shipping Methods

Deliveries may be carried out through:

  • partner carriers;

  • local delivery services;

  • postal services;

  • motorcycle courier or in-house delivery, when available.

The available option will be presented to the customer at the time of purchase.

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4. Shipping Fees

Shipping costs are automatically calculated at checkout, considering:

  • delivery address;

  • order weight and volume;

  • selected shipping method.

Promotions with reduced or free shipping may be offered during specific periods.

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5. Responsibility for Receipt

It is the customer’s responsibility to:

  • provide the correct delivery address;

  • ensure someone is available to receive the order;

  • check the product upon delivery.

If delivery cannot be completed due to incorrect address, recipient absence, or restricted access to the location, an additional shipping fee may be charged for reshipment.

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6. Damages or Delivery Issues

If the order arrives with a damaged package or product, we recommend:

  • reporting the issue at the time of delivery, when possible;

  • contacting our support team within 24 hours after delivery;

  • sending photos of the product and packaging for analysis.

After verification, we will proceed with product replacement or refund, when applicable.

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7. Delivery Delays

Although we work with reliable partners, delays may occur due to external factors such as:

  • weather conditions;

  • periods of high demand;

  • strikes or logistical issues;

  • circumstances beyond the company’s control.

In such cases, we will provide support in tracking the delivery with the carrier.

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8. Contact

If you have any questions regarding deliveries or orders, please contact us:

Email: balancenini@gmail.com
Brand: Nini Balance

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